Return and Refund Policy

At Petite Grandeur, we pour our hearts into crafting jewelry that celebrates your unique beauty. We want you to love your pieces as much as we loved creating them. However, we understand that sometimes a return or exchange might be necessary.

This policy outlines the terms for returning items to Tide Collection limited.

1. Return Window

You have 14 days from the date you receive your item to request a return. If 14 days have passed since the delivery of your order, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Unused and Unworn: The item must be in the exact condition you received it.
Original Packaging: It must be in its original packaging, including any protective seals, tags, or jewelry pouches.
Proof of Purchase: A receipt or order confirmation is required to complete your return.

️ Important Hygiene Note for Earrings:
Due to health and hygiene reasons, we cannot accept returns on earrings (studs, hoops, or drops) if the protective hygiene seal has been broken or removed. This ensures that every pair of earrings we sell is safe and sanitary for our customers.

3. Non-Returnable Items

Gift cards.
Customized or personalized jewelry items.
Earrings with broken hygiene seals.

4. How to Initiate a Return

To start a return, please contact us at mailto:info@petitegrandeur.shop.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved: Your refund will be processed within 7-10 business days.
Method: The refund will be automatically applied to your original method of payment (Credit Card, PayPal, etc.).
Late or Missing Refunds: If you haven’t received a refund after 10 business days, please check your bank account or contact your credit card company, as there is often some processing time before a refund is officially posted.

6. Return Shipping Costs

Customers are responsible for paying for their own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping (if applicable) will be deducted from your refund.

We highly recommend using a trackable shipping service or purchasing shipping insurance when returning your items, as we cannot guarantee that we will receive your returned item.

7. Damages and Issues

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at mailto:info@petitegrandeur.shop so that we can evaluate the issue and make it right.

8. Contact Us

If you have any further questions regarding our Return and Refund Policy, please don’t hesitate to reach out:

Email: mailto:info@petitegrandeur.shop
Phone: +86 186 6437 8119
Company: Tide Collection limited
Address: Room 2505, Building 1, Shuixie Yunshang Jiayuan, Longhua District, Shenzhen, China

Need Help?

Questions about returns or refunds? We’re here to assist you promptly.

Loved it

The bracelet I ordered arrived quickly and looks even better than the photos. Such a lovely touch to my daily outfits!